Reclaimr - Privacy Policy

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1. The Short Version (Plain Language Summary)

We know you're busy, so here's the bottom line. This isn't a substitute for the full policy, but it covers the essentials.

Built for the Trades: We only collect what we need to turn your missed calls into jobs.
SMS is Secure: We capture phone numbers only when someone calls you or opts in via your website.
No Data Selling or Sharing: We do not sell your data. We never share your mobile information or SMS consent data with third parties for marketing or promotional purposes.
The Handshake: Our system uses a double opt-in handshake. No one receives a service menu unless they call you and then reply YES to our permission request.

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2. Introduction

Welcome to Reclaimr. This Privacy Policy explains how Reclaimr Inc. ("we," "us," or "our") collects, uses, and safeguards your information when you visit https://reclaimr.co and use our missed-call recovery services. By using our Services, you agree to the practices described in this policy.

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3. Information We Collect

We only collect information only to provide the Reclaimr service.

Account Data: Name, email, and business details
Payment Data: Processed securely via Stripe (we do not store card numbers).
Customer Interaction Data: The phone numbers of individuals who call your business, and the content of the SMS handshake and subsequent service messages.
SMS Opt-In Data: We collect the timestamp and YES confirmation for every consumer who opts into receiving texts via our IVR/SMS handshake process.
Cookies and Tracking Technologies: When you visit our website, we may automatically collect certain technical information using cookies, web beacons, and similar technologies - including your IP address, browser type, and interactions with our site. We use this information to improve our website and operate our Service. You can control cookie preferences through your browser settings.

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4. SMS Communication & Opt-In Flow

Reclaimr facilitates conversational customer support between local businesses and their customers.

Opt-In Process

Consumers opt in by initiating an inbound phone call to a Reclaimr-connected business. If the call is unanswered, a verbal IVR greeting plays with the following disclosure:

"Thanks for calling [Business Name] via Reclaimr. We missed your call but want to help. A text message will follow - please reply YES to that text to receive our service menu, or simply stay on the line to leave a voicemail after the beep."

Following this audio disclosure, the consumer receives a permission-request text stating:

"Hi, this is [Business Name] powered by Reclaimr. We missed your call! Would you like us to text you our service menu so we can help you faster? Reply YES to opt-in or STOP to cancel."

A two-way conversational handshake is establised only when the consumer replies YES to this initial text. Message frequency varies. Message and data rates may apply.

A2P 10 DLC Compliance

All SMS messages sent through Reclaimr are delivered via registered A2P 10DLC phone numbers in compliance with The Campaign Registry (TCR) and CTIA guidelines. Opt-in is initiated by the consumer via inbound call, verbal IVR disclosure is provided before any text is sent, and a two-way SMS handshake confirms consent before any service messages are delivered.

Opt-Out

Consumers can opt out at any time by replying STOP. No further messages will be sent following an opt-out request.

Help

Consumers can reply HELP for more information or contact our support team directly.

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5. How We Share Your Information

We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We only share it with trusted service providers necessary to operate the service:

Twilio: Our SMS provider (strictly for message delivery)
Stripe: Our payment processor.
AWS: Our secure cloud hosting provider.

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6. Data Security

We use industry-standard encryption, including TLS for data in transit and AES-256 for data at rest. Payment processing is handled by Stripe, a PCI level 1 Service Provider. We do not store card numbers.

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7. Data Retention

Account Information: Retained for the life of the account plus 12 months.
Interaction Data: SMS logs and lead details are kept for 12 months for troubleshooting and lead management.
Backups: Encrypted backups are cycled every 90 days.

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8. Your Data Rights

You have rights to access, correct, or delete your data. To exercise these rights, email [email protected] with the subject line "Data Subject Request." We will respond within 30 days.

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9. International Data Transfers

Reclaimr is based in the United States. Data from the EEA or UK is protected via Standard Contractual Clauses (SCCs) in our provider contracts.

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10. California Residents (CCPA)

California residents have the right to know, the right to delete, and the right to non-discrimination in connection with their personal information. In the past 12 months, we have collected the following categories of personal information:

Identifiers: Name, email address, phone number, and IP address.
Commercial Information: Payment transaction records (processed by Stripe).
Internet or Network Activity: Website interaction data collected via cookies.
Customer Interaction Data: Inbound call records and SMS opt-in/opt-out logs

We collect this information for the purpose of operating the Reclaimr service. We do not sell personal information as defined by the CCPA. To submit a rights request, email [email protected].

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11. Children's Privacy

Our Services are designed for business and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will delete it immediately.

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12. Changes to This Privacy Policy

We may update this policy periodically. If we make material changes, we will notify you by updating the Effective Date at the top of this page or by sending an email notice to active account holders.

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13. Contact Us

For any questions or concerns regarding this policy:

Email: [email protected]

Company: Reclaimr Inc.